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A Radical Idea: Make It Illegal to Collect Private Info, Sell Advertising for What it is Worth: NOTHING
Jun 10th, 2010 by Deb Di Gregorio

OK so here’s the scenario: our privacy has been completely and totally exposed. It is non-existent. AND WORSE, advertisers have so much data, most of it completely unreliable, that they can’t target to save their lives. AND EVEN WORSER: they are paying to place advertising to allegedly targeted markets!  Our profession has lost its collective credibility (not that we ever had much, we have always been somewhere between lawyers and politicians on the trust-o-meter).

Why not just make it against the law to collect data! Why not give us all back what we deserve: our dignity. Our right to make decisions based on our deeply personal knowledge of ourselves?

And since media is essentially worthless, because it has been so diluted by way too many media options, why not simply sell it for what it is worth: PENNIES per billion. And then why not create ads that allow people to self select the offer if it is right for them. Wow; what a concept! Paying what media is actually worth and reinstating the dignity of the buyer. Imagine how important each click would be? Buyers would click only on the ads that meant something to them. Advertisers would buy volumes of ads cheaply and attract buyers who really wanted what they were selling.

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SEO: SMBs Can Have Big Co. Mojo!
Jun 9th, 2010 by Deb Di Gregorio

Everything we are talking about for small companies here at Camarès and in our Zebworks master classes for small and mid-sized businesses are what folks who are neck deep in the online business have been grappling about for years. Bringing order to the Internet chaos – and putting online businesses back in the driver’s seat. I have found a kindred spirit in Michael Ngyen, SEO Strategist for Shopzilla & Bizrate.com. So he’s in the big time dealing with two sites in highly competitive markets and millions of pages. If you are a small company you won’t have a huge SEO department, but if you just follow this very telling paragraph from his interview you can win (oh and btw, it is exactly what we’ve created in Zebworks, a framework that is centered on site architecture best practices, so the little guy can have big guy mojo!)

Says Ngyen: “I’m sure you’ve heard this before, but the best way to get things implemented within a large company is through education. Things get done faster when everyone is on board. So that requires constant educating and training. The more people that understand SEO the better. You want advocates for SEO in every area of the business – from engineering to upper management.” See the Team Preparation Process Zebworks Master Class for how to accomplish this in your company.

Says Ngyen: “With a business like Shopzilla, I’m always challenged with the sheer size of our sites. We have millions of products and various different business lines. So keeping everything indexed and ranking is a constant battle. I spend a lot of time thinking about optimal site architecture and site performance. For large sites, even small changes in indexing can equate to significant revenue shifts.” If you’re small you need to do this too, and we’ve covered it in the Site Architecture Best Practices Zebworks Master Class.

Big company mojo can be yours – make that must be yours if you are to succeed on the Internet, because it’s not getting any easier and only the savvy will succeed!

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A Radical Idea: Make It Illegal to Collect Private Info, Sell Advertising for What it is Worth: NOTHING
Jun 9th, 2010 by Deb Di Gregorio

OK so here’s the scenario: our privacy has been completely and totally exposed. It is non-existent. AND WORSE, advertisers have so much data, most of it completely unreliable, that they can’t target to save their lives. AND EVEN WORSER: they are paying to place advertising to allegedly targeted markets!  Our profession has lost its collective credibility (not that we ever had much, we have always been somewhere between lawyers and politicians on the trust-o-meter) Jeff Katz over at Imedia wants to have a conversation with consumers — really? Advertisers are pathologically incapable of two-way conversation. So why try?

Why not just make it against the law to collect data! Why not give us consumers all back what we deserve: our dignity. Our right to make decisions based on our deeply personal knowledge of ourselves?

And since media is essentially worthless, because it has been so diluted by way too many media options, why not simply sell it for what it is worth: PENNIES per billion. And then why not create ads that allow people to self select the offer if it is right for them. Wow; what a concept! Paying what media is actually worth and reinstating the dignity of the buyer. Imagine how important each click would be? Buyers would click only on the ads that meant something to them. Advertisers would buy volumes of ads cheaply and attract buyers who really wanted what they were selling. I have a name for  it: Masscasting to the Dignified Market.

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Google Announces ACE – It’s About Time
Jun 9th, 2010 by Deb Di Gregorio

We have all struggled with goosey analytics for years! Nothing every lines up: server stats, Google stats, publisher stats – for the identical time period they each deliver different data! Frustrating is not the word for it. What has become quickly clear is that even though we can measure everything, everyone has a different yard stick.

Never has this been most apparent as on Google Adwords itself. You can’t trust the CPC they project, because it is based on historic data which is impacted by who is bidding and the events in the moment. When testing, a past test is an imperfect test of what will happen in the future because you don’t know who WILL be bidding and how much they will be bidding the moment you actually roll out your campaign.

Now comes Google’s ACE (Adwords Campaign Experiment) that will allow for realtime testing. Allow me a sarcastic moment: in the demo by Google they show how a side by side comparison for a hypothetical company results in spending more per click. Puhlease. Like always Google = Vegas the house always wins. And again, you may be able to AB test in the moment, but future activity will be skewed by future events. It is still imperfect, but it is better.

The opportunity to do direct comparison testing simultaneously is at last a recognition of how lousy/primitive Google analytics truly is. I used to say that it comes in at the right price: FREE but truth be told it’s expensive competitors like Omniture over promise and woefully under deliver. SO free is the right price, but use it with eyes wide open. And that goes for testing ACE now in beta.

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Bing, Google’s Gorgeous Step-Sister Gets Powerful!
Jun 9th, 2010 by Deb Di Gregorio

I have been a huge proponent of Bing — amazing since I will eternally despise Microsoft for inflicting impossible inelegant kloogy software on all us worker bees. But Bing is the one thing Microsoft has done right. It is the National Geographic of the 21st century. Breathtaking in both aesthetics and usefulness. Useful that is if you use it to buy plane tickets (love that buy-o-meter!) or shop for the lowest prices.

Its major failing has been search. Bing’s search simply has not been as granular as Google’s.  Today’s new announcement will help: Bing will start including status updates from Facebook. Even though most FB updates are drivel, many retailers are now actively using FB for promotions so this will help shoppers for one, but it will also fill out the Bing search experience with more rich media content among other things.

It is high time that Google had a tough competitor and if Bing stays on top of the improvements small advertisers may see some relief. Click inflation, the relenting up tick in Google CPCs is absolutely killing small businesses and businesses selling products at lower price points. If Bing becomes a contender in search we will see Google blink and start to offer more promotions to small advertisers. I believe that Google loyalty is eroding and I predict the tipping point for Google is well inside five years. FB has already surpassed it. And Google’s chronic lack of positive user experience (it should not take 200,000 answers for one stupid question) has trained users to go elsewhere: Wikipedia, Amazon…and Bing.

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Basic Questions Facebook Must Answer for Business
Jun 2nd, 2010 by Deb Di Gregorio

I have seen major advertising success on Facebook and equally terrifying failures. I recommend Facebook advertising to my clients ONLY as a test. If it hits, great, if not RUN.  And then there is the pesky question of Facebook provided analytics. We have seen them change up and down for the same time period, leading us to believe that they are completely unreliable.

But beyond businesses buying Facebook ads, there is the question of whether or not to participate in social activity on Facebook: Where is the measurable ROI?  A company can sink time and money and time and money and eventually maybe something happens, but no one is ever really sure. Gee, sounds familiar doesn’t it? We’re back to the good old days of Public Relations!

But in this modern age of being able to “measure everything” it is time for Facebook to cough up some basic information that would allow businesses to make educated judgments as to whether to spend time and money with the Facebook product. Here is my wish list:

  1. Percentage of FB users who are actually active at anyone time
  2. Percentage of FB users who are actually active: log on at least once a week
  3. Levels of engagement: How many users are adding at least 10 new friends a week How many users are posting more than once a week? more than twice a week? daily? multiple times a day?
  4. Levels of engagement by demographic: Here is where it gets down and dirty: who is doing what when? what markets are REALLY and TRULY using Facebook.

These are simple questions for that Facebook can easily provide data. Not detailed personal data, but meta data – in the same way that print publishing historically provided circulation data.

This is not too much to ask.

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Zebworks is LIVE: The Place SMB Owners to Get Objective Info on Web Development
May 7th, 2010 by Deb Di Gregorio

I am very proud to announce that Camarès has launched Zebworks.com, featuring its first product: a series of 10 Master Classes specifically designed for small- and mid-sized business owners and managers who want to get smarter about web development, containing costs and developing successful online marketing strategies.  Our objective is to empower business owners to make great decisions based on objective information, to prevent business owners from being wooed by hype and  to achieve significant online success.  Zebworks is for the serious business person. Yes, Zebworks is being launched  in a market that is filled with snake oil sales men and get rich quick schemes, but we firmly believe that there are business people who are searching for a clear voice in the wilderness. Zebworks is that voice: smart, actionable and objective. Check us out! And let us know what you think!

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Howard Stern to Save Sirius? He Can’t Save Himself!
May 5th, 2010 by Deb Di Gregorio

Howard got free reign on Sirius and he became a total bore. Howard was far more creative and interesting when he had the FCC on his bottom. Now Bloomberg says that the Big Bore is Sirius’ ticket to future success. Puhlease!

Face it Sirius you made a bad tech bet. You spent gazillions launching satellites right at the moment when the Internet took over. Then stuffed your programming with dull and boring “celebrities”. Howard for starters…but Martha Stewart’s daughter was, frankly, desperate.

I was an avid Sirius subscriber for a few short years 2003…06ish. I bought a new car and had it fitted with one of the first Sirius Satellite radios. I loved the sound. The endless music. And the genre choices. Then I put a radio in my kitchen. We enjoyed it thoroughly. BUT the cost for the value delivered was prohibitive. We moved back to Internet streaming. I take my Iphone, fit it with a streaming radio app, sit it in the speaker cradle and its free. Free. The same quality sound and my old favorite quality broadcast stations.

Satellite radio is dead. A grand scheme, a huge money sink and a continuing folly — why save it? It is a victim of tech evolution.

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Misguided Diapers.com
Apr 14th, 2010 by Deb Di Gregorio

From the guys behind diapers.com: “We’re trying to build a brand,” says Bharara. “That’s hard to do when you’re just a search box on Google.” Make that impossible. And that is the one small thing they are right about.

Diapers.com is a “pre-revenue” start-up with $50+ million in VC money. Diapers deliver no margins. They make their margins on other baby stuff. The two founders own about 8% each of their company. Who knew it took that much money to build a diaper dispensary?  If I were a venture capitalist putting up that much dough I’d want a lion’s share too, but this is a bet that’s riskier than just about anything I’ve ever heard of before.

Online retail is in for a crash landing. If you don’t manufacture something original, you will have  no margins in a heart beat. Thanks to the power of search marketing, online retail has been experiencing a race to the bottom for a long time.

And THESE guys are blowing 8% a year on advertising an online retail business that sells a commodity who’s only differentiator is great service? That’s just NUTS! The only reason they still exist is because of the crazy venture capitalists!

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If Bandwidth is Not an Issue, Why are CIOs Playing Kindergarten Cop?
Apr 12th, 2010 by Deb Di Gregorio

Recently I met with a dozen senior IT folks.  Though I have known for a long time that major corporations restrict employee Internet access, I was surprised to hear how vehement these dedicated IT senior managers were about it. They cited three reasons:

1. Productivity (which they say is by far the most important)
2. Compliance, regulatory issues and concern over inappropriate messaging
3. Bandwidth usage (a distant third)

The question of productivity is nothing new. Telephones and “personal” calls or worse “personal long distance” calls caused the same productivity and cost concerns for companies in the mid 20th Century. Businesses had no ability to restrict access  so, in the absence of tech tools, they exerted professional discipline on their employees. It was expected that people would stay focused and stay off the phone on personal business. And, in some firms phone bills were spot checked after the fact. Unfamiliar long distance calls were questioned.

Compliance issues do hold a special concern, posting inappropriate content or corporate secrets to blogs, Twitter, Linkedin or Facebook is an issue. But the sharing of confidential information is nothing new. Inappropriate memos and insider trading have been with us forever and there are laws and consequences for such behavior.

So if bandwidth is not an issue, why are CIOs playing Kindergarten Cop?   Given other hugely important issues such as Security, shouldn’t CIOs be focusing more time on that and leave the issues of professionalism up to HR and management?

I was awe struck at how ineffective the CIOs were at restricting access to the Internet – people are simply using their mobile digital devices for Internet access – untraceable, available, personal. If ever there was a reason for HR to step in and set parameters for personal professional behavior, mobile access is it. Attempting to control employee Internet access is a total waste of precious CIO productivity.

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