Jun 23rd, 2010 by Deb Di Gregorio
Years ago, BI (BEFORE the INTERNET) we coined a phrase at Camarès. The phrase is
Religious Significance. That was what we achieved when we used the “we-have-to-get this-document-approved-and-no-one-has-the-power-at-the-client-to-approve-it technique”. (Think global telecommunications company with 25 mid-level managers on the same project).
Here’s what we’d do: First we’d present the document to Joe and say, “Hey Joe, every member of the team has seen the document and likes it, how do you feel about it?” of course Joe would say, “well if everyone else thinks its O.K. I do too”. Then we’d go to Jane and repeat the process. At some point, the document achieved Religious Significance, no one had any more to say about it since no one else had anything to say about it and, well, then it was gospel, and we considered it approved. Amen.
Now here we are AB (AFTER the BUBBLE) and the Internet is providing that same experience on mass scale with a twist, I call it: Crowd Religious Significancing.
There is no better example than a recent Hubspot article: Least Liked Facebook Page Types.
It features a chart based on data from “a proprietary program”. Start worrying. (Who wrote it? What were the parameters? Has the program been tested?) And this program delivered these results: it counted and averaged the number of LIKES on Facebook Pages and organized them by category. Oh dear. There is not much there, there. Watch it unravel:
The first respondent to the article was a Christian group who was rightly up in arms about the results. It showed religious groups as part of the “least liked” pages chart on Facebook.
It all sounds very middle school to me: Who’s the most liked? Who’s the least liked? When in fact the chart simply shows the AVERAGE number of people who “liked” pages in a certain category. It does not show the number of pages in the category so the data is totally unreliable.
One person did note the data was hardly viable and cogently explained why. BUT that was ignored by the majority. Here is a typical response: “Thanks for this information. I am surprised that Religion is the least like facebook page. Anyways thanks Hubspot for this findings.”
Findings???? FINDINGS???? These are more like SCRATCHINGS. And here is where Crowd Religious Signficancing begins. Tissue thin “findings” are presented by self-proclaimed “experts”, then tweeted and retweeted (160 times at last count in this case) and suddenly it is gospel! And this is all because the folks with the REAL solid data refuse to release it to the people who need it most: their customers. (I’ve written about this “Basic Questions Facebook Must Answer”)
Facebook, Google et. al. are holding their cards so close that all that’s left is a world of sketchy experts scratching away at nothing to fabricate facts.
Well here is one fact for you: No one knows anything.
Start there, test with care and you’ll come to know some of what need to know – for you.